Amazon Chime SDK Call Analytics: Revolutionizing Voice Communications for Smarter Enterprises

In today's fast-paced business world, voice communications remain a crucial part of any organization's suite of communication channels. That's why Amazon Chime - the all-in-one-place meet, chat and call platform for business - has launched its Amazon Chime SDK Call Analytics feature. This feature makes it easier for communication builders and developers to add voice analytics functionality into their app and website workloads, transforming voice communications for smarter enterprises. The Amazon Chime SDK Call Analytics feature offers real-time transcription, call categorization, post-call summary, speaker search, and tone-based sentiment analysis. Insights can be consumed in both real-time and following completion of a call by accessing a data lake. Users can then use pre-built dashboards in Amazon QuickSight or the data visualization tool of their choice to help interpret information and implement learnings. This solution is particularly helpful for companies processing large volumes of call data to monitor customer satisfaction, improve staff training or stay compliant. The new call analytics features from Amazon Chime SDK reduces deployment time to a few days. The insights and call recordings can be used across a variety of use cases such as financial services, insurance, mortgage advisory, expert consultation, and remote troubleshooting for products. With this feature, customers can improve customer experience, increase efficiency of experts such as wealth management advisors, and reduce compliance costs. Amazon Chime SDK call analytics is ideal for monitoring trader calls in financial services for regulatory compliance. With all that recorded call data, machine learning is ideal to monitor calls for compliance and acquire better insights about the trades that are occurring. Optional integration of Amazon Chime SDK’s call analytics feature into call flows helps our customers’ compliance teams to securely monitor and automatically flag trades for non-compliance in real-time, as well as gather new trader insights from call data. It's clear that smarter enterprises are benefitting from Amazon Chime SDK Call Analytics, and it's exciting to see how voice communications are being transformed for the future.